Help Center


How do I upgrade my Standard (1.4, or classic) folders to Advanced (2.x) folders?


Advanced folders are available only for Sync Pro.

There is no way to UPGRADE Standard folders to Advanced folders due to significant differences in their architecture. If you would like to share data using Advanced folder functionality, all you have to do is remove Standard folders from Sync and re-add them as Advanced folders (available in Sync Pro only).

STEPS TO TAKE:

1. Disconnect 1.4 folders which you'd like to upgrade (Options > Disconnect): 

 

2. Once the folder is disconnected, remove if from Sync by hovering over the folder name and clicking "x":
 


Also, you can re-add the file by dragging it from the file browser into the Sync window (not available on Linux or WebUI), or by starting with the “Add folder” button in the top left hand corner of Sync.

4. When the folder is done re-indexing, it will automatically appear on all your linked devices. You will have to send a new link to any other users you want to share it with. 

This information: DIDN'T HELP / WAS USEFULThanks!


Please note that we won't mail you back. This is just purely feedback on the article above. If you need help from our Support Team, please use the "Contact Support" link at the top of the page.